Privacy & Cookie Policy

Last updated: 1 August 2026

Zer0 respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through zer0.al, why we collect it, how it is used, and the rights available to you.

1. Who We Are

Zer0 provides web design, development, e-commerce and related digital services from Tirana, Albania.

For questions concerning this policy or your personal information, contact us at:

Email: info@zer0.al
Location: Tirana, Albania

2. Information We Collect

We may collect information that you voluntarily provide when you contact us or request a quote, including:

  • Your name
  • Email address
  • Telephone number
  • Business or company name
  • Information about your project
  • Any other information included in your message

Certain technical information may also be collected automatically, including your IP address, browser type, device information, visited pages, referring website and approximate location.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide quotations
  • Communicate about potential or ongoing projects
  • Provide and improve our services
  • Maintain the security and performance of our website
  • Understand how visitors use the website
  • Comply with applicable legal obligations

We do not sell or rent your personal information.

4. Legal Basis for Processing

Depending on the circumstances, we process personal information because:

  • You have requested information or a quotation
  • Processing is necessary to provide an agreed service
  • We have a legitimate interest in operating and improving our business
  • You have provided your consent
  • Processing is required by law

You may withdraw your consent at any time where processing is based on consent.

5. Cookies

Cookies are small files stored on your device that help websites function correctly and remember certain preferences.

Zer0 may use:

  • Essential cookies: Required for security, language selection and basic website functionality.
  • Analytics cookies: Used, with your consent, to understand website traffic and how visitors interact with the site.
  • Third-party cookies: Certain embedded services may place their own cookies according to their respective privacy policies.

Where required, non-essential cookies will only be activated after you provide consent through the cookie banner. You can change or withdraw your consent at any time or manage cookies through your browser settings.

6. Analytics

We may use services such as Google Analytics to understand website performance and visitor behaviour. These services may collect information such as visited pages, session duration, device type and approximate location.

Analytics cookies will only be used where you have provided consent. Data collected by analytics providers is handled according to their own privacy policies.

7. Sharing Your Information

We may share limited information with trusted service providers that help us operate the website and deliver our services, including:

  • Website hosting providers
  • Email and contact-form services
  • Analytics providers
  • Security and technical-support providers

These providers may only process information as necessary to perform their services. We may also disclose information when legally required.

8. International Data Transfers

Some service providers may process information outside Albania or the European Economic Area. Where this occurs, we take reasonable steps to ensure that appropriate contractual or legal safeguards protect your information.

9. Data Retention

Enquiries and contact-form submissions are normally retained for up to 24 months unless a longer period is required for an ongoing client relationship, contractual purposes or legal obligations.

Other information is retained only for as long as reasonably necessary for the purpose for which it was collected.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Receive your information in a portable format
  • Withdraw consent at any time
  • Submit a complaint to the competent data-protection authority

To exercise these rights, contact info@zer0.al. We may need to verify your identity before completing a request.

11. Data Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of online transmission or storage can be guaranteed to be completely secure.

12. Third-Party Links

Our website may contain links to external websites. Zer0 is not responsible for the content, security or privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

We may update this policy when our services, website or legal obligations change. The latest version will always be published on this page with its updated date.

14. Contact

For privacy-related questions or requests, contact:

Zer0
Tirana, Albania
Email: info@zer0.al